FAQ's

All bookings are subject to a $500 security deposit. Two (2) days before check-in, a temporary hold will be placed on your card for the security deposit amount. If no damage is reported, the full deposit amount will be returned to you within five (5) business days after check-out.

Check-in instructions will be sent to you the day before your check-in date. Your door access code will be sent at 4 pm on day of check-in.

PLEASE NOTE:

No early check-ins will be accommodated unless previously approved during the booking process.

Check-out instructions will be sent the day before your check-out date. Please be sure to check for any personal items before leaving the property.

PLEASE NOTE:

Check-out time is 10 am. Any guests staying past 10 am will be charged $100 PER HOUR for remaining on property after 10 am.

For properties that have pool & hot tub access:

These amenities are provided for all guests to enjoy. There is no lifeguard on duty, so please be responsible for yourself and those within your group. Please follow all posted pool and hot tub rules. Pools are open seasonally, and we cannot offer refunds for loss of pool or hot tub use due to any maintenance issues or booking outside of the pool use season. No glass allowed in pool area, please clean up after yourselves and shower before entering pool and hot tub.

PLEASE NOTE:

Hot tubs are for ADULT USE ONLY.

PLEASE NOTE:

While a few of our properties allow pets, it is at the discretion of the owner what type/amount of pets they will allow on their properties. Service dogs are allowed in all units, this does NOT include emotional support pets.

For properties that do not allow pets:

If you bring a pet(s) into this property, this rental agreement will be forfeited, terminated and deposits and fees will be retained. A Deep Cleaning Pet Fee of $500 will apply.

Additionally, in agreement with Missouri Statute 209.204. Impersonating a person with a disability for

the purpose of receiving certain accommodations, penalty, civil liability — misrepresentation of dog as

service dog, penalty, civil liability — misrepresentation of animal as assistance animal, penalty, civil

liability — placard, brochure. — 1. Any person who knowingly impersonates a person with a disability

for the purpose of receiving the accommodations regarding service dogs under the Americans with

Disabilities Act, 42 U.S.C. Section 12101, et seq., is guilty of a class C misdemeanor and shall also be

civilly liable for the amount of any actual damages resulting from such impersonation. Any second or

subsequent violation of this section is a class B misdemeanor. For purposes of this section,

"impersonates a person with a disability" means a representation by word or action as a person with a

disability.

2. No person shall knowingly misrepresent a dog as a service dog for the purpose of receiving the

accommodations regarding service dogs under the Americans with Disabilities Act, 42 U.S.C. Section

12101, et seq. For purposes of this section, "misrepresent a dog as a service dog" means a

representation by word or action that a dog has been trained as a service dog, as defined in section

209.200. Misrepresentation of a service dog *includes, but is not* limited to:

(1) Knowingly creating documents that falsely represent that a dog is a service dog;

(2) Knowingly providing to another person documents falsely stating that a dog is a service dog;

(3) Knowingly fitting a dog, if the dog is not a service dog, with a harness, collar, vest, or sign of the

type commonly used by a person with a disability to indicate a dog is a service dog; or

(4) Knowingly representing that a dog is a service dog if the dog has not completed training to

perform disability-related tasks or do disability-related work for a person with a disability.

A person who violates this subsection is guilty of a class C misdemeanor and shall also be civilly liable for

any actual damages resulting from such misrepresentation. Any second or subsequent violation of this

subsection is a class B misdemeanor.

100% refund if canceled 30 days before check-in

50% refund if canceled within 14-30 days before check-in

Otherwise, no refund